We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
Can Cole Haan ship to multiple addresses?
To send to multiple addresses, you must place one order per address.
Do you ship internationally?
We offer free delivery for shipping when your order over $100. International shipping service is offered for only $6, and is available to Australia, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden and Switzerland.
Delivery time vary from 7-12 business days.
How much is shipping?
We offer a variety of shipping methods to ensure your merchandise will arrive in time. Please visit our Shipping Options of checkout page for more information.
How do I track my package once it has shipped?
You can track your package via "Track Order". And you can use your tracking number on the official delivery company website.
We want to ensure your product(s) is just what you envisioned and fits you perfectly. To exchange an item, please refer to our Returns Policy and process. We hope that you absolutely love the item(s) you purchased from us. If not, we’ll be happy to take any unworn or defective merchandise within 30 days of delivery date. Returns or exchanges after 30 days and items marked FINAL SALE or AS IS will not be accepted. Important about Return & Exchange:
Please return merchandise in the original box and with all tickets attached. If you do not have the original packaging, please package merchandise securely to avoid damage.
You must provide a copy of your packing slip within your package to ensure you get properly credited for your return. If you don’t have one, please contact us for one.
Credits are issued back to the original form of payment only.
Shipping charges and sales tax on shipping are not refundable.
International returns must be pre-authorized prior to returning. Please contact us for a pre-authorization approval and instructions for returning.
We cannot guarantee that inventory will be available when attempting to exchange your order(s). Therefore, if you would like to exchange your purchase we recommend simply placing a new order and using your prepaid shipping label to return the first pair.